Frequently Asked Questions

When choosing lenses, you should consider your eye size and personal comfort. You should decide on factors such as duration of use, material properties and brand diversity, taking into account your ophthalmologist's recommendations.

You can track your order in the "My Account" section or on the cargo company's website with the tracking number sent to you. You can also get help by contacting our customer service.

Yes, at Sarah Lens we also offer sunglasses and eyeglass frames. You can choose from a variety of designs and find a pair of glasses that suit your needs.

Wash and dry your hands thoroughly when wearing lenses. Gently hold the lens with your fingers and be patient when placing it on your eye. Be careful to distinguish the correct side of the lens and comply with the usage time specified on the lens box.

You can find detailed information about returns and exchanges in the "Return Policy" section. We recommend that you carefully examine your lenses before you start using them.

You must see an ophthalmologist to get a lens prescription. As a result of the eye examination, a suitable lens prescription will be given to you and lens options suitable for your needs will be offered.

You should change your lenses as often as recommended by your doctor. Lenses designed for daily use should be used daily; the times specified for other lenses should be taken into account.

You should use special lens solutions for lens care. Clean the lens case regularly and change lenses at the specified intervals. If you experience any discomfort while using lenses, contact your ophthalmologist immediately.

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